![]() These planning activities include organizing and promoting planning studies collection and compilation of planning data conducting. This division undertakes various planning activities and services by staff, and at times by consultant contract. Go to and sign in with Optimum ID and password. The Division of Planning and Zoning is a division of the Department of Planning and Engineering. They now have a web site where customers can check on service status by doing the following: Callers should simply follow the prompts to either get a callback, pressing “1”, or hold on the line for the next agent.Īs Altice/Optimum continue to monitor and make network improvements, customers may encounter a temporary loss of service. When the call back functionality is engaged, customers entering the queue to speak to with a live agent will automatically hear the option for a callback. During times of sustained high call volume, we do engage call back functionality between 8am – 9pm EST for technical support, as well as other functions such as sales and billing inquiries. Our priority continues to be to have calls answered by live agents first. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue: ![]() If you are experiencing a service issue, Altice has created four channels to advise them of your issue.
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